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Frequently Asked Questions

Below is a list of our most common questions asked by customers. If you cannot find an answer, please click here to contact us with your question.

 

please note: to view the answers just click on the icon open next to each question.

 

01 - How can I place my order?

You can place an order either online, or by calling, emailing, faxing or sending the order to us. All our contact information can be found here.

02 - How do I pay for my order?

When ordering mail order, you can pay with any major credit card or debit card, inc. Switch and Solo.

You are welcome to send cash, cheque or postal order made payable to SK2 Fashion Ltd with an order to our office.

Please note when sending cash or postal orders that we can take no responsibility for order lost in the post. We therefore recommend sending cash by special delivery and keeping your counterfoil until your goods have been delivered for postal orders.

03 - How long will it take to receive my order?

Delivery times are subject to Royal Mail, order usually take 3-4 days for delivery. If the item is out of stock or needs to be made up to order delivery can be up to 28 days.

In the exceptional circumstance that delivery will take longer than 28 days we will contact you and give you the opportunity to cancel the order.

We also offer a next day delivery service. Orders must be placed over the phone before 4pm on the previous day. This is only available within the UK, and you should receive your order by 1pm the following day. For more information regarding pricing please click the following link. Delivery Pricing.

NB This is subject to the items ordered being kept in stock.

04 - Are my personal details safe with you?

Yes. Your details are safe with us. We do not give, sell or trade any of our customer's personal information. If you sign up to our post or email mailing list we will send you our new catalogues by post and promotional offers.

05 - I live abroad can I still place an order with you?

Yes. When placing your order select your country. Orders overseas usually take an additional 5-7 working days. Some countries might take a little longer. You can choose your currency on our website all non Sterling prices are for guidance only your card will be charged in Sterling.

We may require additional identification information for some countries depending on the order value. There are also some countries to which we can't deliver.

Please also note that your local customs may have restrictions on the goods being sent or import duties for which we cannot be held responsible.

06 - Is it safe to order online? How secure is your site?

Yes! Our site is safe and secure, your order goes through a secure server and all details are encrypted for your safety. It is safer to order online as you the customer have more rights shopping online than you do shopping on a High Street.

You can find more information following the link Safe and Secure Shopping

07 - How will the transaction show up on my bank statement?

The transaction will appear under the name "SK2 Fashion Ltd" on your statement.

08 - How will my order be sent?

With us you can shop in confidence, we use plain padded jiffy bags and unmarked boxes. Whether your order is going to your office or home, no one will give it a second glance.

Your order will be sent with Royal mail, for larger items we will use a parcel delivery service. Orders over £40.00 will be sent recorded delivery, if you would like all of your orders sent recorded please inform one of our customer service employees or leave us a note when ordering online.

09 - The item(s) I have ordered are too small/big. How do I return it?

All of our items come with a 14 day money back guarantee.

If you are unhappy with any of our products or you would like to exchange them for a different size, an alternative product or a refund of your money please read our conditions below.

Goods must be returned in their original condition and packaging.

Goods must be returned to us unused.

Goods of an intimate nature are non refundable and exchangeable once they have been opened.

Magazines, DVDs and Videos are non returnable.

If any of the above conditions are not met we reserve the right to return the goods to you.

Faulty items returned after the 14 day period will be refunded or replaced at our discretion subject to inspection of the defect reported.

When returning items for an exchange leave a note with the packing slip telling us what you would like us to do.

If you are requesting an exchange then please include £2.50, or authority to debit your credit card, to cover the postage cost back to you.

Please note we will not be responsible for returned items lost in the post so use Special Delivery if appropriate

See our Terms and Conditions here for further information.

10 - Do you have a free catalogue that you can send me?

Yes we do, please follow the link to Free Catalogues you may find on the left menu navigation

11 - My Username & Password no longer work?

We have recently changed our website to a new platform. With this move we decided not to migrate existing customer information across. So you will need to create a new account on the website here.

12 - How do I take care of my rubber?

Here are some basic steps that should help you care for, and get the best out of your new rubber garments:

When putting rubber on, liberally apply talc or a silicon based lubricant to the inside of the garment, this will prevent the rubber from gripping your skin. Applying a small amount of Pjur Cult Dressing Aid (A1007) will help you slide into your rubber clothing with ease and will not harm your rubber clothing. Carefully pull on the garment taking care not to pierce the rubber with sharp jewellery or long nails.

Polish your rubber garment with a lint free cloth, chamois leather or something similar using liquid silicone (HA09A). This will condition the rubber and keep it looking shiny. For a speedy, high gloss finish you can use silicone spray (HA09), which is easy and dramatic.

After wearing your rubber garment it can be hand washed in luke warm soapy water, avoid using detergents or abrasive cleaning fluids/powders, a little household washing up liquid or soap will be fine. Rinse repeatedly until all soap has gone, then hang to dry, a shower or above a bath is perfect for this.

Do not try to speed up the drying procedure in the microwave or on a radiator or with a hair dryer or any other similar heating appliance, this will damage your rubber garments. When completely dry, thoroughly talc the inside of the garment and then hang on a cushioned hanger and store.

Store rubber clothing away from heat, direct sunlight, UV light, salt water, chlorine, and 'waxed' clothing. Heat and strong light will make the rubber discoloured and dull, and can cause seams to weaken. Ideally, cover the garment in dark plastic (a bin bag is perfect) and hang in a cool dark place. Do not store under anything heavy.

Regularly polishing keeps your garments conditioned, supple and ready to wear. Properly cared for as above, your rubber clothing should maintain its shape, quality, and allure for years. We cannot be responsible for damage to your rubber if these instructions are not followed.

13 - Warning For All Rubber/Latex Products (Allergy Information)

Allergy information

Our rubber clothing is cut from latex sheeting, made from natural rubber latex (NRL), which is a vital ingredient found in thousands of every day products and healthcare items. It can be found in items such as balloons, clothing elastic, adhesive tape, condoms, surgical gloves, elasticated bandages and many, many more.

However, the natural proteins found in NRL can cause some people to have an allergic reaction. If you are allergic to this protein, you may have experienced reactions to kiwi fruit, avocado, banana, chestnut, potato, tomato, cherry, peach, and some other plant foods.

It is the body's immune system which reacts to proteins found in NRL, specific antibodies called IgE are hypersensitive to the protein. IgE- mediated reactions are the cause of this allergy, customers with this allergy are advised to avoid rubber sheeting/clothing.

It is therefore the customers responsibility to ensure they do not have this allergy before purchasing goods within this category. If you experience any itching, redness or swelling upon contact, remove immediately. Please consult your doctor or physician for more information.

14 - Tell me more about latex rubber clothing.

You may be looking at our latex rubber clothing and wondering exactly what it is and how is it different from other fabrics? We have been manufacturing our own latex rubber clothing since 1992 and so now have a specialist knowledge of the material.

Latex rubber is produced from a natural liquid tapped from the rubber tree Hevea Brasiliensis over a period of several years, the tree is unharmed by this procedure and the plantations used are completely renewable. The resulting product is a natural material, formed into sheeting, with outstanding strength and unique elastic properties, it is also environmentally friendly in that it is completely biodegradable.

Our latex rubber clothing is cut from this top quality sheeting and then hand crafted into garments using specialist techniques, glues and equipment. We use three different weights of latex rubber to make up our clothing, depending on which each style requires for various aesthetic and durable purposes.

Usually when you buy your latex rubber clothing it will appear matt or 'dull', you will need to shine it with a spray or polish to get the high gloss finish you see in our pictures. You may find it easier to get into your latex rubber clothing with a dressing lube which will help you easily slide in. These products are below:

HA09 Silicone spray

A1431 Vivishine Latex Polish

A1007 Dressing aid

Latex rubber has long been a favourite amongst fetishists and club goers for it's uniquely sensual look, feel and fit, if you haven't experienced it before, you won't be disappointed with the results. Your latex rubber clothing will last for years if looked after correctly, please see our care of rubber instructions for more details.